This will help you identify the program preventing your system from rebooting. Then, repeat the process with the next item on the list. If the black screen is gone and everything is working, reverse the options above one by one.Įnable one item in Task Manager, reboot, and ensure everything works. Turn off everything in this tab by right-clicking each item and selecting Disable.

Right-click your taskbar, select Task Manager, then go to Startup. Then, turn off all startup items using the Task Manager. First, uninstall applications that could interfere with your boot, like graphics drivers, audio drivers, network drivers, etc. Now you can start eliminating potential causes of the black screen of death. Press 5 on your keyboard to launch your computer in Safe Mode with Networking. To boot into Safe Mode, follow the steps above to launch the Windows Repair tool. Safe Mode means only Windows launches - eliminating any interference from unnecessary programs or drivers. Windows Safe Mode launches your PC with the minimum amount of drivers or programs running, which will help you avoid a black screen. In some cases, you might need to reinstall an application or an update that you installed after the restore point and before you got the black screen of death. Hit Next, then wait for Windows to restore all necessary files and return things to working order. I logged into the Acrobat Pro DC using my account credentials and Pro DC operated as expected.Click Restart. pdf file under each user had the expected result. I then set one user to have Reader DC as default, and the other to use Acrobat Pro DC as default. Next I logged into the TS from a PC in two separate sessions with two user accounts and made the same menu and options checks.

I checked my menus and my options for setting default apps both Reader DC and Acrobat DC were present. and clicked the upper right X when it asked me for my username. I logged in as Admin on the TS server itself, and opened Acrobat Reader DC. I entered install mode on the terminal server and installed Acrobat Reader DC, rebooted, re-entered install mode and installed the Acrobat Pro DC/Creative Clound bundle. The only change I made from my failed attempts was to use the enterprise installer for Acrobat Reader DC. Adobe Creative Cloud v (bundled with the install package downloaded at the Teams site) Acrobat Pro DC v21.007.20099 (downloaded install package available at Adobe Admin Console for Teams) MS Windows Server 2016 with RDS installed.

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